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Our Team

CEO & Founder
Efrain Rodriguez, CEO and Founder of BizCentral USA, is a military veteran with over four years of service in the United States Army. With more than two decades of sales, marketing and management experience in the B2B and B2C arenas, Efrain has developed a keen understanding of what it takes to succeed in the business world.
Director of Operations
Felix Zapata manages, directs, and implements operations, strategies and objectives to ensure the achievement of BizCentral goals. He closely monitors production sections to increase product quality and decrease cycle time. He ensures that all operations run smoothly and operate efficiently.
Director of Nonprofit Services
Melanie Swift is experienced in all aspects of nonprofit administration and mission-focused management; including grant writing, resource development, volunteer recruitment and retention, strategic planning, and IRS tax law compliance for both public and private nonprofit organizations.
Fundraising Manager
Bobbie Crane is experienced in all aspects of fundraising from annual gifts, planned giving to building a strategic fundraising plan. Prior to employment with BizCentral USA, Bobbie was a senior consultant, providing nonprofits with grant writing, fundraising, elevation, volunteer effectiveness, board of directors assessment, staff training, and consulting services.
Sales Consultant
Bob Moffatt has assisted clients in both for-profit and nonprofit sectors. His heart is to help people so that they may be able to help others. Prior to his employment with BizCentral USA, Bob was the Director of a Christian Drug and Alcohol Nonprofit Foundation.
Sales Consultant
John Martinez brings a unique background in both the nonprofit and for-profit world. John’s nonprofit background includes serving on a church staff for 11 years, and serving as executive director of a nonprofit camp for at-risk urban youth.
Sales Consultant
Ronald assists clients in both the for-profit and nonprofit sectors. Ronald graduated from the University of South Florida with a bachelor’s in Political Science and brings to the table a creative approach with a focus on attention to detail and fanatical customer service.
Sales Support
Marisol has over 4 years experience in sales and customer service. She is assisting new and previous clients in both nonprofit and profit sectors. Her main priority is to be attentive of our client needs and provide excellent customer service.
Service Consultant
Andrea Root is experienced in the application process for all types of tax-exempt organizations, tax compliance, incorporation, business plan writing, and for-profit business certifications. Her primary focus, however, is on bookkeeping, accounting, and payroll administration.
Service Consultant
Leslie Hege administers the customer care process by assisting clients throughout the preparation and completion of their purchase. Prior to employment with BizCentral USA, she worked for several years in various customer care positions in both the retail and hospitality industries.
Service Consultant
Jennifer Nelson's specific area of expertise is business plan writing and market research. She has extensive experience in all areas of business, having worked with over 800 clients to date in both for-profit and nonprofit sectors.
Service Consultant
Hector specializes in business plan writing and preparing minority business certification applications. He graduated from the University of Central Florida with a Bachelor’s degree in Marketing and is currently working towards his Masters in Business Administration.
Service Consultant
Deborah Beckwin specializes in grant writing and corporate sponsorship proposals. She graduated from the University of Chicago with a Bachelor’s degree in Psychology and is currently working towards her Master of Fine Arts in Creative Writing with an emphasis in nonfiction.
Service Consultant
Maria specializes in nonprofit startup and tax exemption acquisition processes. Prior to employment with BizCentral USA, she enjoyed a successful career in customer service management, where she held various leadership positions within the retail and hospitality industries.
Service Consultant
Brittany Bailey assists our nonprofit customers with the preparation and completion of their 501(c)(3) tax exemption applications. Before being employed by BizCentral USA, she worked in various customer service positions.
Service Consultant
Lisa Bowser assists our nonprofit customers with the preparation and completion of their 501(c)(3) tax exemption applications. Lisa Bowser graduated from the University of Central Florida with her bachelor’s degree in Business Administration and a minor in Entrepreneurship.
Service Consultant
Krysti specializes in the preparation of incorporating documents, 501(c)(3) tax exemption applications, and grant proposals. She graduated from the University of Central Florida with a master’s degree in nonprofit management. Krysti is also the founder and director of a local nonprofit organization called Growth From Grief.
Web Designer
Mark Dobmeier has over 7 years of experience designing professional websites for several businesses and nonprofit organizations. He is proficient with WordPress, Joomla, HTML, CSS, PHP, and Adobe products such as Photoshop and Dreamweaver.
Marketing Coordinator
Sandy is experienced in Marketing for various organizations ranging from small businesses to large corporations. While currently studying for her Bachelor’s degree in Marketing from the University of Central Florida, Sandy has participated in several marketing internships and held many leadership positions, giving her an industry advantage.
Customer Care Coordinator
Jarred McCovery has served as a consultant for diverse for-profit and nonprofit organizations. With experience in health equity, communications, and administration, Jarred has developed a multitude of skills for assisting organizations with compliance, branding, and collaboration.
Customer Care Representative
Karina Stevenson is a part of our customer care team. She assists clients throughout the preparation and completion of their purchase. Karina brings to BizCentral USA 15 years of experience in customer service and administrative skills.
Receptionist
Vilma Rivera works at our front desk managing all phone calls, invoices, and mail-outs. She is also responsible for conducting our Live Chat and assessing all of our clients' needs accordingly with the most appropriate business and/or service consultant.
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